FAQ (Frequently Asked Questions)
1. What products do you sell?
We specialize in exclusive co-ord sets, shirts, and intricately embellished kimonos, perfect for elevating your wardrobe with unique, elegant pieces.
2. Do you offer custom sizing?
Currently, our products come in standard sizes as detailed in our size guide. If you’re unsure about sizing, feel free to contact us for advice.
3. Where do you ship to?
We ship across the UK and internationally. Shipping costs and delivery times vary based on location and are calculated at checkout.
4. How long does delivery take?
Orders within the UK typically arrive within 3-5 working days. International delivery times may vary depending on the destination.
5. Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking number via email so you can keep an eye on its progress.
6. Do you offer discounts or promotions?
We occasionally offer exclusive discounts and promotions. Stay updated by following us on social media.
7. Can I place a bulk or wholesale order?
Yes! If you’re a business interested in wholesale, please complete the contact form on our website with your business name, and we’ll be in touch. We have an enhanced package and exclusivity for those who are interested nationally and internationally.
8. How can I contact customer service?
You can reach us via the contact form on our website or email us at info@embellisheduk.com We aim to respond within 24 hours. Alternatively DM us on Instagram @embellisheduk
Return Policy
At Embellished, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
1. Eligibility for Returns:
- Items must be returned within 14 days of delivery.
- Products must be unworn, unwashed, and in their original condition with all tags attached.
- We cannot accept returns on sale items or custom orders unless they are faulty.
2. How to Initiate a Return:
- Email us at info@embellisheduk.com with your order number and reason for return.
- Once approved, you’ll receive instructions on how to send the item back to us.
3. Refunds:
- Refunds will be processed to your original payment method within 7-10 working days of receiving the returned item.
- Shipping costs are non-refundable unless the return is due to a fault or error on our part.
4. Exchanges:
- We currently do not offer direct exchanges. If you need a different size or item, get in touch with us and we will resolve this promptly.
5. Damaged or Faulty Items:
- If you’ve received a damaged or faulty item, please contact us within 7 days of delivery with photos of the issue. We’ll work to resolve it promptly.
6. Shipping for Returns:
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked shipping service, as we cannot be held responsible for items lost during return transit.
If you have any questions or concerns, please don’t hesitate to contact us at info@embellisheduk.com or DM us on Instagram @embellisheduk.
International Shipping Policy
At Embellished, we’re pleased to offer international shipping to our valued customers. However, please note the following important details regarding shipments outside the UK:
1. Customs and Duties: Any customs fees, duties, taxes, or additional charges imposed by the destination country are the sole responsibility of the purchaser. These fees are not included in our shipping charges, which only cover the cost of transportation.
2. Customs Clearance: While we strive to ensure smooth and timely delivery of your order, customs policies and regulations vary from country to country. We cannot guarantee that shipments will be free of delays or additional charges upon reaching the destination.
3. Returns: Any returns from outside the UK, the shipping fee will be the responsibility of the customer.
By placing an order with Embellished, you agree to these terms and acknowledge that customs fees, if applicable, must be settled directly by you with the relevant authorities in your country.
If you have any questions or concerns about shipping or customs, feel free to contact our customer service team for assistance.