Refund policy

Return and Refund Policy

At Embellished, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return and refund process under the following guidelines.

Returns

  1. Eligibility for Returns:

    • Items must be returned within 14 days of receipt.

    • The item must be unused, unworn, and in its original condition with all tags still attached.

    • Sale items and gift cards are non-returnable.

  2. How to Initiate a Return:

    • Email us at info@embellisheduk.com with your order number and reason for return.

    • Our customer service team will provide you with the return instructions and a return shipping label (if applicable).

  3. Return Shipping:

    • The customer is responsible for the cost of return shipping, unless the item is damaged or defective upon arrival.

    • Please securely package your item to avoid damage during the return shipping process.

Refunds

  1. Processing Time:

    • Once your returned item is received and inspected, we will process your refund within 5-7 business days.

    • Refunds will be issued to the original payment method used for the purchase.

  2. Refund Amount:

    • You will be refunded the full amount of the item, excluding shipping fees.

    • Please note that shipping charges are non-refundable unless the return is due to a mistake on our part (such as receiving a defective or incorrect item).

    • Purchases made with store credit will be refunded as store credit only - Store credit cannot be exchanged for cash.

Exchanges

  1. Exchanges for Size or Style:

    • If you wish to exchange an item for a different size or style, please initiate a return as per the above guidelines and place a new order for the desired item.

    • Sale items and gift cards are non-exchangeable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@embellisheduk.com with a description of the issue and photos of the damaged item. We will provide a replacement or refund for the item at no extra cost.

In-Person & Event Purchases

Items purchased at in-person events, pop-ups, or physical retail locations are not eligible for refunds or exchanges.

We encourage all customers to carefully check items before purchasing, including size, fit, and condition, as all sales made in person are considered final.

Our team is always happy to assist with sizing and product guidance during your visit.

This policy does not affect your statutory rights. If an item is found to be faulty or not as described, please contact us and we will assist you in accordance with consumer protection laws.

We hope this ensures a smooth and positive shopping experience with Embellished. If you have any questions or concerns, feel free to reach out to us!